Managed IT services pricing
A clear look at how managed IT providers actually price their work in 2026 — the four common models, what's bundled into each, and the variables that move your monthly invoice up or down.
The four pricing models
Per-user pricing
Knowledge teams where each person uses 2–4 devices.
- All devices for one user
- Email & identity
- Helpdesk
- Endpoint security
Per-device pricing
Shared kiosks, lab machines, or device-heavy environments.
- Workstation or server
- Patching & monitoring
- Endpoint protection
- Backup agent
Tiered packages
Predictable monthly spend covering an entire site.
- Monitoring & alerting
- Helpdesk hours
- Quarterly business reviews
- Strategic roadmap
À la carte / project
One-off migrations, audits, or overflow capacity.
- Defined scope
- Fixed deliverables
- No ongoing retainer
- Pay-as-you-go
What drives the monthly cost
Two organizations with the same headcount can pay very different rates. The biggest swing factors:
- Number of users and devices under management
- Coverage hours (business hours vs. 24/7)
- Response and resolution SLAs
- Security stack: EDR, SIEM, MDR, vulnerability scanning
- Compliance scope: HIPAA, SOC 2, PCI, CMMC
- Cloud vs. on-prem infrastructure and number of locations
Which model should you choose?
Choose per-user when your team is highly mobile and each person uses a laptop, phone, and a tablet. You pay once and every device that person touches is covered.
Choose per-device when you operate shared workstations, point-of-sale terminals, or labs — devices that aren't tied to a single user.
Choose tiered packages when finance prefers a flat line item and you want one retainer that bundles monitoring, helpdesk, and strategy.
Choose à la carte for cloud migrations, security assessments, or office moves where the scope is finite.
Get a tailored quote
Tell us your headcount, locations, and compliance scope — we'll send back a realistic price range within one business day.
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